Customer Support (Afternoon / Evening shift)

Seniority Level: Middle-Senior
Employment type: Full-time

Would you like chatting business and tech stuff with restaurant managers across the world?
Let’s build the world of food ordering the right way.

The Opportunity

Support / customer success is primarily responsible for onboarding, educating, and supporting our online selling partners on a global level. We start the on-boarding work the moment a restaurant decides they want to use our online ordering platform, sticking with them every step of the way to ensure they get the most value (a.k.a. sales) from our product.

As a support representative, you are responsible for working directly with customers to help them get started and grow in using GloriaFood.

Responsibilities

Communicate efficiently and effectively with our restaurant members. We rely on a live chat tool and email helpdesk to do most of our support but you’ll also be talking to customers on the phone every now and then. Own the customer communications and issues from initial contact until resolution.

Become an encyclopedia of knowledge about how online ordering works and what online technologies are capable to bring in terms of sales to a local restaurant business. This is an ongoing improvement challenge: we’re part of a very dynamic industry so our product team moves fast.

Ideal candidate

  • Fluent in English (spoken and written)
  • Available to work mainly afternoon / evening shifts
  • Good Knowledge of computer operations
  • Courteous with strong customer service orientation
  • Strong problem solving/troubleshooting skills

Apply now

Please submit your application along with your resume to oliver.auerbach@gloriafood.com

The perks of joining us

Aside from the great central location, open culture and equal opportunities

We work with the latest technologies

We pride ourselves with keeping up to date with the latest advancements in technology and seamlessly blending them into our core stack.

Flat hierarchy and fast decision-making

We believe in simple processes, open communication and self-managed teams that collaborate to create beautiful products users will love.

First-class customer support and user journeys

We work hard on making sure the customer considers us an important business partner, and their clients have a flawfless ordering experience.