Outbound Sales Care & Support Specialist (Early Evening shift & alternating Weekends) / COVID-19 update in description

Seniority Level: Mid-Senior
Employment type: Full-time

NOTE: Because of the COVID-19 situation we're experiencing stronger business growth than anticipated. Our clients are looking for online ordering solutions like ours. You can work from home fully until the COVID-19 threat is over and half-half afterwards.

Software sales & business support expert

Would you like calling or chatting with restaurant managers across the world about their business and tech challenges? Let’s find out if you can help this world of food ordering.

The opportunity

You'll be responsible for onboarding, educating, and supporting restaurant managers /owners globally. We start the on-boarding work the moment a restaurant decides they want to use our online ordering platform, sticking with them every step of the way to ensure they get the most value from our product.

You are ultimately responsible to make the restaurant successful by analysing their profile and online evolution, in order to follow up on them with recommendations and various actions, initiatives or upgrades to relevant paid services.

What we're looking for:

  • Fluent in English (spoken and written), comfortable with live customer calls
  • Good Knowledge of computer operations
  • Courteous with strong customer service orientation
  • Strong problem solving/troubleshooting skills
  • Analytical skills needed to identify restaurant’s business major pain points
  • Ability to “read the room” and quickly adjust the recommended action set in a chat or live call

Responsibilities:

Communicate efficiently and effectively with our restaurant members. We rely on a live chat tool to do most of our inbound support requests. You'll also be calling existing customers on the phone (no cold calling).

Become an encyclopedia of knowledge about how online ordering works and what online technologies are capable of in terms of sales for local restaurant businesses. This is an ongoing improvement challenge: we’re part of a very dynamic industry so our product team moves fast.

About:

We believe food lovers should have an amazing ordering experience for their delivery. We think this should be possible without ripping off restaurants by charging high commission payments on every order. So, we’ve created the easiest, better and quite affordable product that just have happened to also become the most popular among independent restaurants online.

The working schedule is ideal for people looking for a very flexible framework. Starting from 14:00, the usual work location for half of your workdays is TechHub Bucharest (Universitate) but during the pandemic outbreak you may also work from home fully. In addition, every other weekend you’ll be able work 8 hours from home (4 hours on Saturdays and 4 hours on Sundays) and get a free weekday in return at your convenience anytime during the future weekdays.

Apply now

Please submit your application along with your resume to oliver.auerbach@gloriafood.com

The perks of joining us

Aside from the great central location, open culture and equal opportunities

We work with the latest technologies

We pride ourselves with keeping up to date with the latest advancements in technology and seamlessly blending them into our core stack.

Flat hierarchy and fast decision-making

We believe in simple processes, open communication and self-managed teams that collaborate to create beautiful products users will love.

First-class customer support and user journeys

We work hard on making sure the customer considers us an important business partner, and their clients have a flawfless ordering experience.