Restaurants and Coronavirus

Emergency Measures To Keep Your
Business And Customers Safe During
The Covid-19 Pandemic

how restaurants should respond to the coronavirus crisis

How Can Restaurants Defend Themselves Against the Escalating Coronavirus Crisis?

Apart from COVID-19’s devastating effects on people’s health, the virus has taken its toll on businesses as well, especially within the restaurant industry.

So what emergency measures should restaurants take against the Coronavirus pandemic to avoid folding their restaurant businesses?

Offer minimum exposure
takeaway at checkout

Once you’ve implemented such service, just add a message for your food clients at the top of the cart to show them those safer options. Be ready to meet clients at your restaurant entrance or on their nearby parking place if they choose pickup. Last but not least, contactless delivery is the best option restaurants have at this time.

what should restaurants do during the coronavirus pandemic?
COVID-19: Pay online & request minimum exposure pickup/delivery. Write in the comments field if you want us to hand over the package outside (pickup/call when you arrive) or if we should leave it at the door (delivery/rider will ring the doorbell three times).

Offer cashless payments by
card or PayPal

Contactless delivery goes hand in hand with online payments or payments via PayPal. Limit the interaction between your customers and staff and physical bills to avoid spreading the infection. Let customers know they can pay online by posting the message on your website, in a highly visible place.

how to protect your restaurant employees and customers against coronavirus
COVID-19 safety measure: We accept online payments (Card/PayPal) so physical bills aren’t exchanged between customers and the delivery staff.

Reassure your website visitors that you took all necessary COVID-19 safety precautions

More customers will probably visit your website rather than your restaurant right now. Put their minds at ease by letting them know what you and your staff are actively doing to prepare their food safely. Add an in-detail message on your website’s homepage.

restaurants and coronavirus safety measures
How We Keep Our Customers Safe from COVID-19 We observe all the food industry hygiene standards such as HACCP, GHP, FAO Hygiene codex and the food storage principles. We carefully respect the 4Cs of food safety: Cleaning, Cooking, Chilling and Cross-contamination. Our staff received proper on-the-job training on the matters of personal hygiene and COVID-19 prevention. So far, no staff member has been exposed to any person tested positive for Coronavirus.

Update your business information on Google

Google advises businesses to update their information on Google My Business (GMB) to keep customers up-to-date. If you’ve closed your operation or changed your opening hours, make sure they’re updated on GMB.

Highlight safety one post at a time

Similarly, if you want to share any COVID-19-related information with customers, use the Posts feature. You can share the safety measures you’re taking there as well.

restaurants and coronavirus safety measures

Spread the word on social

Post the flyer on all of your social media profiles to inform your customers about your contactless delivery options.

We’ve also created variants of the safety seal sticker for you to post on Facebook, Twitter & Instagram, along with the flyer text.

Avoid cross-contamination between
raw and cooked food

At the moment, there is no evidence that food transmits COVID-19.

However, the World Health Organization recommends cooking meat thoroughly & advises on separately storing the raw food in closed containers, since they may contain harmful bacteria.

Email COVID-19 safety measures to
your existing customers

Send them an email letting them know it’s safe to order food from your restaurant.

To do that, simply retransmit the safety measures on the flyer.

Ask your staff about delivery to avoid
folding your business

Talk with them about delivering food rather than staying in complete lockdown. If possible, distribute flyers to all nearby households to let them know that now they can order online on your website. Start easy: just deliver at close quarters for a while (500m far from your restaurant) to minimize exposure.

File an insurance claim and
renegotiate your lease ASAP

Despite all the safety precautions you will take, business is bound to take a hit in the following months. You will need to check your insurance and negotiate a rent cut for the time being, at least until the quarantine is removed. Here are some steps you need to take:

  • If you have business interruption insurance that covers unexpected events, check whether the Coronavirus, as a pandemic, qualifies for it. Usually, this insurance covers physical damages, but it’s essential to check as it might save your business.
  • Another similar type of insurance that might help is contingent business interruption insurance. This applies when the supplier of the insured company has shutdown.
  • Carefully evaluate your insurance’s terms and conditions. Consider that business might deteriorate further, given the rapid spread of the virus.
  • File a claim as soon as possible. Expect that you might have to fight it with a lawyer.
  • In the meantime, talk to your landlord and try to renegotiate your lease.

Read more here.

Add a food seal sticker in
every bag

No-touch packaging is an additional safety measure that you can implement to let customers know no one else has touched their food from the moment it was placed in the bag. Combine this with the health cards, and they will know everyone who came into contact with their food is Coronavirus-safe.

Staple a health card to every
delivery bag

Right now, the most important thing for your clients is to know the people who prepare and handle their food are not infected with Coronavirus. Staple a health-check card to every delivery bag featuring the name and last body-temperature check of the involved cook and the delivery person.

Add a health section on
the receipt

If you’re not ready with the health-check cards, don’t worry. You can put the same health info on the receipt to reassure customers about food safety.

Put a COVID-19 safety
measures flyer in each bag

Compile the list of all safety measures that you are taking as a restaurant owner. Also add extra actions that customers can take themselves to order food safely. Put them on a flyer and add one in each takeaway bag. If you want to try a different layout than the one available for download below, check out these printable COVID-19 resources.