Third-party food delivery apps have flooded the marketplace, and they are making big money, especially in light of the COVID-19 pandemic. However, now more than ever, restaurants are asking customers to order directly from them and delete food delivery apps. With services like GrubHub or Uber Eats pocketing commissions of up to 30% on each delivery, restaurants are left struggling.
And as if that wasn’t enough, many restaurant owners don’t even know they are listed on third-party delivery platforms, because they are never asked for permission.
Give it a try: search for your restaurant name on the biggest food delivery apps. Did you find it? Do you want it removed? Check below for information on how to remove your restaurant from third-party food delivery apps like Postmates, GrubHub, Doordash, and Uber Eats.
1. How to Remove Your Restaurant from Postmates
Are you familiar with the saying, “don’t ask for permission, ask for forgiveness”? Well, Postmates seems to be doing neither while listing restaurants on their platform without permission. Not just that, but they also misrepresent the brands by listing unavailable menu items or incorrect prices.
And that’s not the only scandal surrounding Postmates. Rumors of fake restaurants Postmates creates to pocket money from real restaurants are no news. While there is no straightforward way to remove a restaurant from Postmates, there is a form called “Why am I on Postmates?” that you can fill out to hopefully start the process of getting your restaurant off the platform.
However, according to the experience of a couple of restaurants, that doesn’t guarantee it will get taken off. As usual with these third-party services, you might have to ask more than once.
Postmates even told some restaurants that removal is impossible. Why? Because the service is linked with Foursquare, and that’s how people can still find a restaurant and order from it. When they place an order, the restaurant gets automatically added to Postmates again.
2. How to Remove Your Restaurant from GrubHub
To get your restaurant off this platform, you have to draft a “remove my restaurant from GrubHub” email and send it to firstname.lastname@example.org. However, keep in mind that the process might be a bit more complicated, as one Reddit user reports. In their experience, GrubHub replied to their email confirming the request they received and letting them know they have stopped foodies’ ability to order from the restaurant.
However, that doesn’t mean the restaurant is off the platform just yet. So they can do that, they asked for the owner’s or manager’s email, as well as the name and address of the restaurant, the sender’s name and relation to the restaurant, and the reason for requesting removal. They asked for the information to be sent to email@example.com and said they would remove the restaurant in 48-72 business hours.
If you can’t afford to wait, it’s worth trying to send an email directly to firstname.lastname@example.org with the information mentioned above.
3. How to Remove Your Restaurant from Doordash
GrubHub and Postmates are not the only ones in the practice of listing restaurants on their platform without consulting them. Doordash adding restaurants without permission is a tale as old as time. Many restaurants are choosing to opt-out of the platform because of that.
If you’ve noticed Doordash delivering without permission and want to remove your restaurant from their platform, know there is no form specifically for that. However, according to them, you can fill out this contact form, and if you request your restaurant to be taken off, they will oblige.
4. How to Remove Your Restaurant from Uber Eats
To get your restaurant off Uber Eats, you will have to fill out their Uber Eats restaurant support form. As opposed to platforms like GrubHub or Postmates, Uber Eats seems to be much more willing to allow restaurants to withdraw from their delivery platform.
The Superior Alternative: In-House Online Ordering System
Now that you learned how to remove your restaurant from third-party food delivery apps that are stealing your money away, it’s time to come up with an alternative.
If you want to make sure you get 100% of the money you make selling food, the best solution is to get an in-house online ordering system. With no commissions and no hidden fees, you will enjoy complete control over the ordering experience and build customer loyalty one delicious order at a time.
Here are step-by-step instructions on how to add online ordering to your restaurant website in a matter of minutes.
Check out more online food ordering statistics that prove people prefer an in-house online ordering system in our infographic, which you can download here.
Read more about the benefits of an in-house online ordering system.