Software Sales & Support specialist

Seniority Level: Mid-Senior
Employment type: Full-time

The opportunity

We target:

You'll be responsible for onboarding, educating, and supporting restaurant managers /owners globally. We start the on-boarding work the moment a restaurant decides they want to use our online ordering platform, sticking with them every step of the way to ensure they get the most value from our product.

You are ultimately responsible to make the restaurant successful by recommending various actions, initiatives or upgrading to paid services.

We offer:

Would you like to chat business & tech stuff with restaurant managers across the world? Let’s build the world of online food ordering the right way.

As a sales and support specialist, you are responsible for working directly with customers to help them get started and grow in using GloriaFood.

What we're looking for:

  • Fluent in English (spoken and written)
  • Good knowledge of computer operations
  • Courteous with strong customer service orientation
  • Strong problem solving/troubleshooting skills

Responsibilities:

Communicate efficiently and effectively with our restaurant members. We rely on a live chat tool and email helpdesk to do most of our inbound support requests. You'll also be calling existing customers on the phone (no cold calling).

Become an encyclopedia of knowledge about how online ordering works and what online technologies are capable of in terms of sales for local restaurant businesses. This is an ongoing improvement challenge: we’re part of a very dynamic industry so our product team moves fast.

About:

We believe food lovers should have an amazing ordering experience for their delivery. We think this should be possible without ripping off restaurants by charging high commission payments on every order. So we created a better and cheaper product.

The work location is TechHub Bucharest (Universitate)

Apply now

Please submit your application along with your resume to oliver.auerbach@gloriafood.com

The perks of joining us

Aside from the great central location, open culture and equal opportunities

We work with the latest technologies

We pride ourselves with keeping up to date with the latest advancements in technology and seamlessly blending them into our core stack.

Flat hierarchy and fast decision-making

We believe in simple processes, open communication and self-managed teams that collaborate to create beautiful products users will love.

First-class customer support and user journeys

We work hard on making sure the customer considers us an important business partner, and their clients have a flawfless ordering experience.